1. Who We Are
The Finesse Interiors is an interior design studio based in Pune, Maharashtra, India. We provide residential and commercial interior design services including home interiors, modular kitchens, living spaces, bedrooms, and office design.
This Privacy Policy explains what personal data we collect through our website, why we collect it, how we use it, and what rights you have under the Digital Personal Data Protection Act, 2023 (DPDPA).
2. What We Collect
When you fill out our website forms (consultation request or cost estimate calculator), we collect:
- Name and phone number — to contact you about your inquiry
- Email address — optional, for sending estimates and follow-ups
- Property details — type, location, rooms, carpet area, budget range, possession timeline, and design purpose — to understand your project
- Project description — any notes or requirements you choose to share
Our website also automatically collects basic technical data through cookies and analytics tools — such as pages visited, time spent, and your approximate location — to help us understand how our website is used. See Section 5 for details.
3. Why We Collect It
We use your information only for the following purposes:
- Responding to your inquiry and scheduling a free consultation
- Preparing design proposals and cost estimates tailored to your project
- Coordinating with our team and vendors to deliver your project (once engaged)
- Understanding how our website is used so we can improve it (via analytics)
- Showing relevant advertisements on Facebook and Instagram — only if you accept marketing cookies
We do not use your data for any other purpose, and we do not send marketing emails or WhatsApp messages without your consent.
4. Who We Share It With
We do not sell or trade your personal data. We share it only in these limited cases:
- Our team and project vendors — contractors, material suppliers, and tradespeople involved in your project, on a need-to-know basis only
- Google — Google Analytics processes anonymised website usage data to help us understand traffic patterns. We have IP anonymisation enabled.
- Meta (Facebook / Instagram) — If you accept marketing cookies, the Meta Pixel shares your website visit data with Meta to show you relevant ads on Facebook and Instagram
- Legal requirement — If required by law, court order, or government authority in India
5. Cookies & Tracking
Our website uses the following types of cookies:
- Essential cookies — required for our website and forms to function. These are always active and cannot be disabled.
- Analytics cookies (Google Analytics) — collect anonymised data about how visitors use our site. Active only with your consent.
- Marketing cookies (Meta Pixel) — allow Meta to show you relevant ads on Facebook and Instagram based on your visit. Active only with your consent.
When you first visit our website, a cookie consent banner will ask for your preferences. You can change your choices at any time through your browser settings or by contacting us.
6. How Long We Keep It
| Inquiry — no project awarded | 12 months, then deleted |
| Active project data | Duration of the project |
| Completed project data | 5 years (for warranty and dispute purposes) |
| Financial records and GST invoices | 8 years (as required by Indian tax law) |
| Google Analytics data | 26 months (Google's default) |
| Marketing consent records | Until you withdraw consent |
7. Your Rights
Under the DPDPA 2023, you have the right to:
- Access — ask us what personal data we hold about you
- Correct — ask us to fix any inaccurate information
- Delete — ask us to erase your data (subject to legal retention obligations)
- Withdraw consent — at any time, for any processing based on your consent
- Complain — file a complaint with the Data Protection Board of India if you believe we have mishandled your data
To exercise any of these rights, contact us using the details in Section 8. We will respond within 30 days.
8. Contact Us
For any privacy questions, data requests, or to withdraw consent, reach us at:
9. Changes to This Policy
If we make any significant changes to this policy, we will update the "Last Updated" date at the top and post the revised version on this page. Continued use of our website after changes are posted means you accept the updated policy.